Mid West Physiotherapy collects personal details and information relating to our patients’ health. Medical information is classed as sensitive data and termed as special category data under the General Protection Data Regulations (GDPR), effective 25th May 2018.
This document advises you of our policies and procedures for dealing with your personal and medical information in our clinic. If you would like to find out our policies and procedures relating to our website, please visit our Website Pricacy Policy and Cookies Policy.
Why is information collected
The processing of personal and medical data is necessary so that we can deliver the best quality of physiotherapy care to you, the patient:
Who has access to your information
All staff members at Mid West Physiotherapy have access to client records. All staff members at Mid West Physiotherapy are bound by GDPR legislation, the Irish Chartered Society of Physiotherapy (ICSP) code of conduct, and the standards of conduct, performance and ethics of CORU (Regulating Health & Social Care Professionals).
Your information will not be shared with any personnel outside Mid West Physiotherapy unless you have given consent, except when;
How is your information stored and protected?
Mid West Physiotherapy has implemented appropriate operational and technical measures to safeguard your personal information:
Managing Your Information
Mid West Physiotherapy is committed to maintaining the accuracy and relevance of your personal data. To this effect:
Use of information for training, teaching and quality assurance
It is usual for physiotherapists to discuss patient case histories as part of their continuing clinical education or for the purpose of training physiotherapists or physiotherapy students. In these situations, the identity of the patient concerned will not be revealed.
In other situations, however, it may be beneficial for other physiotherapists within the practice to be aware of patients with particular conditions and in such cases this practice would only communicate the information necessary to provide the highest level of care to the patient.
Patient satisfaction
Patient satisfaction is extremely important to us; we issue a satisfaction form via email to all our clients following completion of their first treatment. This is an important measure for us to ensure that we are meeting our patients’ expectations.
Direct marketing
Occasionally we send out information via email to our client database regarding clinic news, events or other important information. You will only receive an e-newsletter from us if you have consented to receive same. You can easily opt out of direct marketing communications by clicking the unsubscribe email at the bottom of the correspondence, or by contacting the practice directly.
CCTV recording
24-hour CCTV recording is in operation in the reception area only of our premises. Images are recorded for the purposes of crime prevention and public safety. Recordings are stored for 5 days. Per GDPR legislation, any person whose image is recorded on a CCTV system has a right to seek and be supplied with a copy of their own personal data from the footage.
We use Google Analytics on our website to collect anonymised tracking data including the pages you have visited, the amount of time spent on each page, the website you have come from before visiting this website, your location (country and/or region) and other non-personal information. We do not collect any Personally Identifiable Information. If you would like to opt out of having your anonymous usage data tracked you may do so by clicking this button
Your right to amend the information held
Under GDPR legislation, all individuals have the right to have incorrect information that is held about them amended. If this was to arise within the notes held by Mid West Physiotherapy, the patient record would be “restricted” i.e. not used until the issue is resolved. However, if Mid West Physiotherapy deems the information to be accurate then no amendment will be made.
Your right to restrict the information held
You have the right to have the information we hold restricted;
In this instance all treatment will be stopped until the issue is resolved. You also have the right to object to Mid West Physiotherapy holding your personal information on grounds relating to your particular situation and, as with restriction, all treatments will stop and the notes will become restricted until the issue is resolved.
Data retention period
We hold onto a patient’s personal information and medical records for a period of 10 years after their last treatment, or at the date of death. In the case of minors, we hold personal data until the age of 18, and for 10 years thereafter.
Questions
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