We have an exciting opportunity for a full-time Medical Secretary to join our team at Mid West Physiotherapy clinic in Castletroy, Limerick.
As the first point of contact for patients, you will play a crucial role in creating a warm and welcoming environment, ensuring a smooth and efficient experience for both patients and clinicians.
This role is ideal for someone who loves interacting with people, values the importance of high service quality and thrives in a positive team environment.
JOB DESCRIPTION
- Support the clinical team in the delivery of a great patient experience
- Welcome patients to the clinic
- Manage and schedule patient appointments
- Maintain accurate patient records
- Process appointment payments
- Follow-up on missed appointments
- Process insurance company and corporate referrals
- Type up letters/reports dictated by clinicians via dictaphone
- Assist with third party billing
- Handle administrative tasks e.g. data inputting, scanning, filing and postage
- Generate and track regular reports (e.g. patient recalls) for clinician completion
- Manage and order stock i.e. retail items, clinic consumables and general supplies
- Optimise clinic efficiency and processes
- Ensure compliance with GDPR confidentiality requirements
- Marketing-related tasks
REMUNERATION AND BENEFITS
- Salary aligned to industry standards
- Paid employer pension*
- Paid health insurance*
- Regular hours (40 hours per week, Monday to Friday)
- Paid breaks
- All statutory entitlements
*Effective on successful completion of probation period
OTHER BENEFITS
- Happy, collaborative and supportive team environment
- Comprehensive induction training
- Regular 1:1 meetings with supervisor
- User-friendly software systems
- Career development opportunities
- Convenient location (close to city centre and M7)
- Easy access and free parking
- Adjacent to cycle lanes and bus route
- Adjacent to cafés, sports and leisure facilities and University of Limerick
- Social events throughout the year
ESSENTIAL SKILLS
- 1+ years’ experience in a similar role (e.g. medical secretary, administrator, receptionist, front of house)
- Able to demonstrate competencies corresponding to the job description
- Proficiency in Microsoft Office
- Fluent spoken and written English
- Knowledge of AI systems for healthcare / administration is highly desirable
ESSENTIAL QUALITIES
- Excellent communication and people skills
- Excellent organisational, administrative and IT skills
- Able to multitask with comfort
- Enjoys learning and self-development
- Thrives in a team environment
- Enthusiastic, friendly and approachable
- Honest and dependable
- Focussed on career development
- Maintains hobbies and interests outside of work
WATCH A VIDEO
This video, created by our team, explains more about what to expect when working at Mid West Physiotherapy.
MORE ABOUT US
To apply for this post, please submit an application through our Careers page.
We look forward to hearing from you.
